A service level agreement is a contract between a service provider and receiver of services. In simple language a service-level agreement (SLA) is essentially a document describing the level of service expected by a client from the service provider, laying out parameters by which the said service is measured. It includes remedies and penalties, if any, should the agreed-upon expectations are not achieved. It is commonly used by information technology companies, besides accounting firms, law firms, digital marketing experts and in general other service providers. A sample service level agreement format can be viewed hereunder. You could have one drafted for your business needs at the undermentioned price:
